Shipping policy

1. Where do you ship?

We currently ship within the United States. International shipping may be added soon.

2. How long does shipping take?

Orders typically ship within 2–4 business days.

Transit time varies by location and carrier, usually 3–7 business days.

3. How can I track my order?

Once your order ships, you’ll receive an email with a tracking number.

4. What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment options available through Shopify.

5. Do you accept returns?

Yes — within 30 days of delivery for eligible items. See our full Refunds & Returns Policy for details.

6. My order arrived damaged. What should I do?

Please contact us within 7 days with photos, and we’ll replace or refund the item.

7. Can I change or cancel my order?

We can modify or cancel orders only before they ship. Contact us as soon as possible.

8. Are your products handmade or sourced?

You can add your own answer here depending on your business model (handmade, curated vendors, wholesale, etc.).

9. How do I contact customer service?

Email us anytime at jill@mod-marketing.com

10. Do you offer gift packaging?

Available upon request — just add a note at checkout (you can modify this to fit your offering).