Refund policy
We want you to love your purchase. If something isn’t right, here’s how we can help.
Returns
We accept returns within 30 days of delivery for:
- Unused items
- Items in original packaging
- Items in sellable condition
Non-Returnable Items
- Gift cards
- Clearance items
- Perishable goods (if applicable)
- Customized or personalized items
Return Process
To initiate a return:
- Email us jill@mod-marketing.com with your order number.
- We will provide return instructions.
- Customer is responsible for return shipping unless the product is defective or incorrect.
Refunds
Once your return is received and inspected:
- Approved refunds will be processed to your original payment method.
- Please allow 3–10 business days for processing.
Exchanges
We offer exchanges for defective or damaged items.
Contact us within 7 days of receipt.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item:
- Email us within 7 days with photos.
- We will replace or refund the item at no cost.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank or credit card account
- Contact your bank
If needed, email us for assistance.
Contact
For all return inquiries:
Email: jill@mod-marketing.com
Last updated: November 15, 2025